Jeff Smith

Jeff Smith is an experienced training and managerial professional with a robust background in customer service and operations within the telecommunications industry. Currently serving as a Training Delivery Manager at Charter Communications since September 2017, Jeff oversees the delivery of training and performance improvements, while previously managing various roles within the company, including Residential Billing and Internet Voice Repair. Jeff's career spans over two decades, beginning as a Financial Analyst and Business Owner, eventually leading to significant positions at companies such as Time Warner Cable and Adelphia Communications, where Jeff successfully rebuilt team cultures, improved performance metrics, and enhanced customer experiences. Jeff holds a Bachelor's degree in Electrical and Electronics Engineering from the University of Colorado Colorado Springs and has a foundational education from Penn State University.