Jonathan Ortiz has extensive experience in technical support and operations management, beginning as a Supervisor at Blackboard from July 2010 to June 2014, where leadership was provided for a team of 20 agents at the Georgetown University Service Center. From January 2016 to January 2017, Jonathan served as NOC Supervisor and Technical Support Supervisor at Spectrum, focusing on training, coaching, and recruiting sales associates. Currently, since January 2017, Jonathan holds the position of NOC Manager at Charter Communications, overseeing engineers and managing staff schedules to ensure adequate coverage for 24/7 operations.
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