Rick Boyle

Rick Boyle is an experienced leader in customer service management with a strong focus on technical support call centers. Currently serving as the Director of Customer Service at Charter Communications since January 2017, Rick oversees Internet and Voice repair call centers, designing long-term strategies for Spectrum products. Previously, Rick held the position of Director of Customer Care, managing HSD Internet and phone support contact centers in the Midwest. Prior roles include Director of the ERS Call Center at AAA Ohio Auto Club, where responsibilities encompassed day-to-day operations, member satisfaction, and financial performance, as well as Operations Manager and Supervisor at Cablevision, focusing on employee development and customer satisfaction metrics. Rick holds a Bachelor of Science degree in Psychology from Philadelphia University.