Robert Jerman is a proven operations leader with over 20 years of experience in telecommunications and technical operations. Currently serving as the Director of Field Operations at Charter Communications, they previously held various roles at Cox Communications, including Area Operations Manager and Sr. Manager Field Service, where they managed large teams and improved customer service metrics significantly. Robert is pursuing a Bachelor's degree in Organizational Leadership at Southern Nazarene University, building on a Master’s in Public Administration from the University of Central Oklahoma. Recognized for their high integrity and problem-solving skills, Robert develops and implements strategic plans while ensuring exceptional service delivery.
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