Todd Malone is a seasoned professional currently serving as the Sr. Manager of Operations at Charter Communications, where they oversee all operational aspects of Customer Service and Support. Previously, Todd worked at Cox Communications for 15 years, holding various roles including Operations Analysis Manager, where they excelled in quality assurance and customer satisfaction initiatives. Todd also has entrepreneurial experience as the owner of Malone’s Wholesale Paper & Plastic Products. They are pursuing a degree in Business at Cuyahoga Community College.
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