Olivia Stapp

Olivia Stapp has a diverse work experience spanning multiple roles and industries. Olivia began their career as a Summer Intern at Excelsior Action Group, where they organized community events and facilitated discussions between elected representatives and community members. Olivia then served as a Middle East Islamic Studies Program Assistant at San Francisco State University, where they managed social media and developed university student organizations.

Olivia later interned at New Communities Partnership, where they assisted in the Irish citizenship application process and supported directors with policy research regarding immigration reform and migrant rights legislation in Ireland. Olivia also worked as a Marketing Intern at Human Appeal Ireland, where they developed social media campaign plans and implemented marketing strategies.

Moving into the corporate sector, Olivia worked as a Digital Marketing Specialist at DHI Mortgage, where they strategized, managed, and maintained content for the company's social media initiatives. Olivia also coordinated and created content for the company website and organized reports on social media growth and analytics.

Olivia's next role was as a Marketing Specialist at SolarWinds, where they focused on marketing initiatives within the company. Olivia then joined TrueArtists as a Social Media Manager, where they developed and managed social media campaigns, analyzed social media data to increase brand visibility, and collaborated directly with the CEO on media and marketing campaigns.

In the software industry, Olivia held various Customer Success roles at Justuno. As a Customer Success Strategist, they managed client relationship development, implemented systems and tools for growth and sales, and achieved user growth of the software product. Olivia later became a Lead Customer Success Strategist, implementing systems and tools for growth and sales, overseeing user onboarding, communication, and training, and achieving user growth through upselling. Olivia also served as the Manager of Customer Success, where they managed a team of customer success managers, provided subject matter expertise for a portfolio of offerings, and ensured post-sale interactions and client account retention.

Most recently, Olivia joined ChartHop as a Customer Success Manager and advanced to the role of Senior Customer Success Manager. In both positions, they drove value to customers through ChartHop's platform and tools, leveraged data analysis and SQL efficiency to inform decision-making processes, and utilized CSM-specific technology to streamline customer success operations. Olivia shared best practices around ChartHop's tools and the business HR tech industry, leading to improved client health and higher retention rates. Olivia also formulated success plans, managed the escalation and churn process, and ensured the delivery of commitments.

Overall, Olivia Stapp has a strong background in customer success, marketing, and social media management, with experience in both start-ups and corporate environments.

Olivia Stapp obtained a Master of Arts (MA) degree in International Relations and Affairs from University College Dublin in 2014. Prior to that, they completed their Bachelor of Arts (B.A.) in Political Science and Government at San Francisco State University from 2010 to 2013. In addition to their academic qualifications, they also hold certifications in Publishing, Publishing and Inbox, and Social Care from Spredfast.