Hannah King is currently a Resource Scheduler at Checkatrade.com, where responsibilities include generating and maintaining schedules for various departments within a multi-channel contact centre, focusing on skill coverage, staffing levels, and shrinkage impact to meet client-agreed SLAs. Previously at Checkatrade.com, Hannah held several positions including Senior Membership Advisor, Customer Support Team Leader (acting), and Junior Scheduler. Additionally, Hannah served as a Real Time Analyst at New Look and has a strong educational background in Hair Styling and Salon Management from Chichester College, achieving distinctions in both NVQ programs.
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