Satoka Sogame is an experienced professional in customer success and support, currently serving as a Senior Analyst in Merchant Care at Checkout.com since August 2024. Previously, Satoka held the position of Customer Success Lead at Habitto, where contributions included establishing the customer support function, optimizing workflows, releasing an FAQ page, and managing support functions post-launch without user complaints. Prior experience includes roles as a Support Analyst at Coinbase and a Business Consultant and Sales Consultant at Sumitomo Mitsui Card Company, where responsibilities involved fintech investments and sales for card payment accounts. Academic qualifications include a Master’s degree in Human and Environmental Studies and a Bachelor’s degree in Sociology from Kyoto University, along with specialized nanodegrees in Product Management and Business Analytics from Udacity.
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