Mike Hanold

Mike Hanold is an experienced professional in customer support and conversation design, currently serving as a Conversation Designer at Checkr, Inc. since October 2022, where responsibilities include reviewing GenAI chatbot interactions and enhancing content quality. Previous roles include Customer Support Representative and Candidate Experience Representative II at Checkr, where Mike provided assistance to clients and trained new staff. Earlier experience includes working as a Warehouse Associate at AO-ERP, a Contact Tracer for Partners In Health, and an Associate Account Manager at The Grommet, along with supervisory roles in e-commerce customer support. Mike holds a degree from Ithaca College, completed in 2014.