Ben Coleman

Ben Coleman is an experienced Clinical Application Administrator at ChenMed, where responsibilities include troubleshooting IAM systems, providing tier 2 support for the proprietary EMR system, and collaborating with IT and business teams to optimize processes. Demonstrating strong technical skills, Ben created over 25 SOP and knowledge base documents and delivered training that improved technical abilities among team members. Prior experience includes serving as an Associate IT Service Desk Technician, handling customer inquiries in a large user environment, and as an Associate Trainer at Panera Bread, where effective communication and customer service were emphasized. Ben holds a Master of Science in Cybersecurity from the University of South Florida, as well as a Bachelor of Science in Information Science/Studies from the same institution.