Cass Brown

Cass Brown, MBA, PMP®, is currently a Customer Journey Implementation Manager at CHEP, where they champion the execution of strategic customer experience initiatives. With a background in project management and global process improvement, Cass has effectively led transformation efforts across various customer operations roles. They have served as President of the Xi Iota Chapter of Alpha Phi Alpha Fraternity and held positions at multiple organizations, including Clean the World and Kaplan Test Prep. Cass is pursuing further education at the University of Central Florida, maintaining a strong academic record.