Joseph Ferris is a seasoned professional with extensive experience in customer service and process management, currently serving as the Global Process and Product Lead for Salesforce Service Cloud at CHEP since April 2005. Ferris has effectively led global initiatives to standardize service capabilities across 60 countries, positively impacting over 3,300 users. Notable accomplishments include transforming asset management processes, delivering substantial cost savings, and implementing performance improvement strategies in customer operations. Prior to CHEP, Ferris held leadership roles in customer service at Transcontinental and managed a clothing distribution business, showcasing a diverse skill set in operational efficiency and team leadership.
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