Pablo Prensa is a seasoned professional with extensive experience in business excellence and customer operations within CHEP, having held various leadership roles since February 2007, including Senior Director of Business Excellence Europe. Responsibilities have evolved to encompass European Reporting and Analysis, Data Infrastructure, and strategic support for key accounts, alongside leading the Customer Experience strategy for CHEP Europe from 2020 to 2022. Prior roles at CHEP include Director of Customer Operations and Director of Customer Administration, focusing on integration services, invoicing management, and business process outsourcing. Earlier experience includes positions as National Field Service Senior Manager and European Credit Manager, overseeing collections and financial risk for thousands of accounts. Prior to CHEP, Pablo served as Global Credit Manager at Pegasus Solutions, managing finance-related customer services for a significant global account portfolio. Pablo Prensa holds a Bachelor's Degree in Business Administration from Universidad de Alcalá and has completed the Accelerated Development Program at CEDEP (INSEAD).
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