Rich Wilder

Rich Wilder has held various leadership positions at CHEP since March 2004, currently serving as Director of Customer Experience, where responsibilities include ensuring service excellence across multiple customer engagement channels and implementing global transformation initiatives. Previous roles include Director of Customer Service and Director of Retail Supply Chain Solutions, focusing on account management and strategic relationships with a diverse range of retailers. Rich Wilder's background also includes a Senior Manager role in Customer Service and experience as Manager of Customer Accounts, overseeing significant customer portfolios. An MBA in Organizational Behavior, Marketing, and Project Management from the University of Phoenix and a Bachelor’s degree in Business with a focus on Marketing and Management from the University of North Carolina at Greensboro complement Rich Wilder's extensive professional experience.