Carl James

Carl James is a skilled customer service professional with extensive experience in property management and customer support across various industries. Currently serving as a Customer Service Support Specialist at Chestertons, duties include correspondence with landlords and tenants while assisting property managers. Previously, at Renaissance Learning, responsibilities involved managing a customer base and updating the CRM system. At Uswitch, Carl held multiple roles, including Customer Operations Executive, where key achievements included managing key customer KPIs, maintaining a high Trustpilot score, and enhancing service improvements. Additional experience as a Customer Excellence Agent and Trainer involved coaching outsourced teams and handling escalated queries, while earlier roles included supervising a team of customer agents and collaborating with cross-functional departments to improve customer journeys.