Aseem Kumar is a customer service operations leader with over 20 years of global leadership experience, including more than 14 years at Amazon. Currently, Aseem serves as the Associate Director of Customer Service Workforce Management at Chewy, following a role as Senior Manager of Supply Chain Management at Amazon where they led a team to achieve a 15% operational defect reduction, resulting in $150 million in savings. Aseem holds an MBA from Osmania University, specializing in Business Administration, Management, and Operations, and is passionate about talent development and fostering inclusive work environments.
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