Devon Watts is an accomplished leader in customer service and operational management, currently holding the position of Director, Pharmacy Customer Care at Chewy since May 2020. With extensive experience at Chewy, previous roles include Director of CS Insights, Director of CS Quality, Interim Sr. Director of Healthcare Services, and Associate Director of both Healthcare Services and Customer Service. Prior to Chewy, Devon served as Director of Contact Center Operations at Transformco and held various managerial positions at Sears Home Improvement Products and Sears Holdings Corporation, focusing on operational efficiency and business growth. Devon holds a Bachelor of Science in Business Administration from Western Governors University and an Associate of Science in Emergency Medical Technology from Seminole State College of Florida.
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