Emanuel Smith is an experienced IT professional with a diverse background in technical support and systems administration. Currently serving as a Technical Support Supervisor at Chewy since June 2019, Emanuel enables effective IT Operations Center escalation and manages software updates to optimize server performance. Prior roles include Technical Support Engineer II at Chewy, where ticket generation and system troubleshooting were key responsibilities, and Senior Information Technology Support Analyst at Southern Glazer's Wine & Spirits, where training and supervision of IT Technicians led to a 95% resolution rate. Emanuel's earlier experiences at Citrix and BellSouth International, Inc. provided a strong foundation in systems management and technical support operations. Educational achievements include an Associate's degree in Network & System Administration from Florida Career College, with ongoing participation in The Cloud Bootcamp.
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