Chewy
Erik Nelson is a seasoned professional with extensive experience in customer care operations, currently serving as Senior Director of Customer Care Operations at Chewy since January 2021. Prior to this role, Erik held multiple leadership positions at Amazon, including Director of Customer Operations for Amazon Pharmacy and Operations Leader for Virtual Customer Service, where significant contributions were made to enhancing customer experience across various platforms. Erik's earlier career includes pivotal roles at HP, overseeing customer support and vendor operations, and MarketSource Inc., focusing on retail training and sales. With a strong emphasis on operational efficiency and cultural adaptability, Erik has proven expertise in driving guest satisfaction and team performance throughout a diverse career in the technology and retail sectors.
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Chewy
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Chewy is an American online retailer of pet food and other pet-related products based in Dania Beach, Florida. Launched in 2011, Chewy offered the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping their wide selection of products of more than 45,000 items (including their Private brands and prescription Rx food and Rx medication products), which they offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer. Their commitment to customer service is the core of their brand, and customers love them for it. They “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. They make pet parenting easy with their convenient Autoship subscription program—which allows their customers to schedule their orders, so they never run out of their pet food, supplies and medication they need. As an e-commerce company, product innovation drives their operations, and their team is constantly striving to find new and better ways to improve the customers’ experience. From an easy to navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, they are transforming the way pet parents shop. They are also growing — fast. No longer a young pup, they are proud to be one of the fastest growing e-commerce companies of all time. With growth comes the exciting opportunity to be a part of a world-class organization of diverse team members, responsible for driving their latest innovations and customer experiences.