Erik Nelson

Erik Nelson is a seasoned professional with extensive experience in customer care operations, currently serving as Senior Director of Customer Care Operations at Chewy since January 2021. Prior to this role, Erik held multiple leadership positions at Amazon, including Director of Customer Operations for Amazon Pharmacy and Operations Leader for Virtual Customer Service, where significant contributions were made to enhancing customer experience across various platforms. Erik's earlier career includes pivotal roles at HP, overseeing customer support and vendor operations, and MarketSource Inc., focusing on retail training and sales. With a strong emphasis on operational efficiency and cultural adaptability, Erik has proven expertise in driving guest satisfaction and team performance throughout a diverse career in the technology and retail sectors.