Ines Kent

Ines Kent is a seasoned professional in customer success and program management, currently serving as the Voice of Customer Program Manager at Chewy since July 2021, following roles as a Customer Success Manager and Inside Sales Representative. Prior experience includes a retail research internship at the Miller Retail Center at the University of Florida, where Ines focused on industry updates and academic grading for coursework, and a Sales Development Internship at The Selling Factory, where Ines promoted client products and developed sales skills. Ines holds a Bachelor's degree in Marketing and Psychology from the University of Florida and also completed studies at Universidad Carlos III de Madrid, earning a Bachelor's degree in Marketing.