Jacob Goodstein

Jacob Goodstein is an experienced operations leader currently serving as the Associate Director of the Program Management Office at Chewy, where they focus on process improvement and employee engagement for over 2,500 colleagues. They previously held various leadership roles, including Director of Contact Center Operations at Open English, where they enhanced workforce management and customer success strategies. Jacob also gained valuable experience as a Field Manager at Monolith and in IT management roles at Coconut Grove Residences and Techzilla Tech Support. They hold an Associate's degree in Computer Information Technology from Broward College. Recently, they began their journey as a Junior Park Ranger with the National Park Service.