Lorena Yepes is a seasoned professional with extensive experience in customer service and management. Currently serving as a Customer Service Representative at Chewy since May 2024, Lorena previously held similar roles at GMS CONNECT earlier in 2024. From November 2017 to September 2022, Lorena worked as a Referral Coordinator at Comprehensive Interventional Pain Management, leading the integration of the referral and eligibility departments while creating a departmental manual. Additional experience includes a Marketing Assistant position at Tingat Inc., where Lorena significantly grew the client base, and various roles supporting operations in the healthcare and retail sectors, including a Merchandising Manager position at Forever 21. Educational qualifications include a Master in Digital Marketing from IE University and a Bachelor's degree in Communication from Florida International University, along with an Associate of Arts in Graphic Design from Broward College.
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