Shiv Menon is an accomplished executive with extensive experience in customer service and operations across prominent organizations. Currently serving as Vice President and Chief Customer Care Officer at Chewy since April 2022, Shiv previously held various leadership roles at Amazon from January 2014 to April 2022, including Regional Director for Customer Service in the Americas and Director for Customer Service in North America and India. Prior experience includes significant positions at HSBC from January 2004 to December 2013, where Shiv was EVP and Senior Manager for Global Service Delivery, among other roles. Earlier career stages include leadership positions at netdecisions and Tata Donnelley. Shiv holds an MBA in Marketing and Finance from TAPMI and completed executive programs at INSEAD and IMD.
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