Chiltern Railways operates services from London Marylebone to destinations in Buckinghamshire, Oxfordshire, Warwickshire and the West Midlands.  The company launched services between Oxford and London in December 2016 - the first new rail link between London and a major city in 100 years. 

You can buy your train ticket now by visiting: www.chilternrailways.co.uk.

Rail

Transportation

Chiltern Railways

Chiltern Railways' headquarters in United Kingdom

Richard Allan

Natasha Wilding

Ian Cooper

Aaliyah S.

Dave Harris

Tony Baxter

Rianna Stanwell

Blake May

Philip Andrews

David Heathfield

Mark Ellis

Richard Johnson

The Operations and Service Management team at Chiltern Railways is responsible for ensuring the smooth and efficient running of train services across its network. This team coordinates train schedules, manages service delivery, oversees fleet operations, and provides real-time information to passengers. They also focus on strategic planning and resource allocation to enhance operational performance and customer satisfaction.

Operations and Service Management

The Customer Service Operations team at Chiltern Railways is dedicated to enhancing the passenger experience by providing assistance, information, and support throughout the customer journey. This team handles inquiries, resolves issues, and ensures smooth operations, all while promoting a high standard of service. With roles ranging from customer service representatives to experience managers, they strive to create a welcoming atmosphere for all travelers on Chiltern's services.

Customer Service Operations

The Engineering and Technical Support team at Chiltern Railways is responsible for ensuring the safety, reliability, and efficiency of train operations. This includes maintaining and optimizing fleet performance, managing IT infrastructure, and providing technical support across various engineering disciplines. The team collaborates to implement innovative solutions, conduct regular maintenance, and ensure compliance with industry standards, ultimately enhancing the customer experience and operational efficiency.

Engineering and Technical Support

The Operations Management team at Chiltern Railways is responsible for overseeing and optimizing daily train operations to ensure safe, efficient, and punctual services. They manage personnel, including drivers and on-train staff, coordinate operational strategies, and implement projects to enhance customer experience and operational performance. Their efforts are crucial in maintaining high standards of service across the train network, particularly along the routes connecting London with key regions.

Operations Management

The Customer Experience Management team at Chiltern Railways is dedicated to enhancing passenger satisfaction by analyzing customer feedback, data, and trends to inform service improvements. They strategize and implement initiatives that ensure a seamless travel experience, optimize revenue through events and promotions, and strengthen the overall customer journey across all rail services.

Customer Experience Management

The Finance and Budget Management team at Chiltern Railways is responsible for overseeing the company's financial operations, ensuring accurate budgeting, and implementing efficient financial processes. They work closely with various departments to analyze financial data, support strategic decision-making, and optimize resources, ultimately contributing to the company's financial health and operational success.

Chiltern Railways

Org chart

Teams

Operations and Service Management

Customer Service Operations

Engineering and Technical Support

Operations Management

Customer Experience Management

Finance and Budget Management

Offices

Chiltern Railways

Org chart

Teams

Operations and Service Management

Customer Service Operations

Engineering and Technical Support

Operations Management

Customer Experience Management

Finance and Budget Management

Offices

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