Chiltern Railways operates services from London Marylebone to destinations in Buckinghamshire, Oxfordshire, Warwickshire and the West Midlands.  The company launched services between Oxford and London in December 2016 - the first new rail link between London and a major city in 100 years. 

You can buy your train ticket now by visiting: www.chilternrailways.co.uk.

Rail

Transportation

Chiltern Railways

Chiltern Railways' headquarters in United Kingdom

Richard Allan

Tony Baxter

Ralph N.

Claire Mahoney

Sam Gibbins

Mark Verrier

Michael Stewart

Rehana Marylebone Khawaja

Chris Clare

Karen Caruso

Rianna Stanwell

Natasha Wilding

Ian Cooper

Aaliyah S.

Belinda B.

Dave Harris

Victoria Pond

Philip Andrews

David Heathfield

Mark Ellis

Richard Johnson

This department manages the scheduling, training, and oversight of train drivers and related personnel.

Train Operations

The Customer Service Operations team at Chiltern Railways is dedicated to enhancing the passenger experience by providing assistance, information, and support throughout the customer journey. This team handles inquiries, resolves issues, and ensures smooth operations, all while promoting a high standard of service. With roles ranging from customer service representatives to experience managers, they strive to create a welcoming atmosphere for all travelers on Chiltern's services.

Customer Service Operations

This department oversees the operation, maintenance, and optimization of the vehicle fleet.

Fleet Management

This department focuses on enhancing the overall satisfaction and engagement of customers through effective management and improvement of customer interactions and feedback.

Customer Experience

This department oversees the management and operations of drivers, ensuring efficient and effective service delivery.

Driver Management

This department focuses on developing and maintaining infrastructure and digital solutions.

Chiltern Railways

Org chart

Teams

Train Operations

Customer Service Operations

Fleet Management

Customer Experience

Driver Management

Engineering Department

Offices

Chiltern Railways

Org chart

Teams

Train Operations

Customer Service Operations

Fleet Management

Customer Experience

Driver Management

Engineering Department

Offices

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