Chris H. is an experienced professional in the field of speech analytics, AI, and quality improvement with a career spanning various organizations including Chime, Apple, Comcast, and Transcom. Currently serving as the Manager of Speech Analytics at Chime, Chris leads a team focused on developing advanced NLP and ML models and strategically managing the speech analytics tool. Previous roles include Senior Program Manager at Chime, Systematic Improvement Manager at Apple, and Quality Operations Manager at Transcom, where responsibilities ranged from enhancing customer experiences to implementing quality improvement programs. Chris's educational background includes pursuing a bachelor's degree in Computer Science at The University of Arizona Global Campus.
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