Joel Serbousek is a strategic and results-oriented leader with over 20 years of experience in Customer Experience, Vendor Management, and Global Outsourcing. Currently serving as Principal Vendor Manager at Chime, they have previously held impactful roles including Executive Director of Customer Care at DIRECTV and Head of Customer Experience Vendor Management at Instacart. Joel has an MBA from the University of Phoenix and is dedicated to enhancing customer satisfaction, optimizing business performance, and achieving sustainable growth across diverse industries.
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