Melissa Stern has extensive experience in product management and business development across prominent technology and airline companies. In her role at Alaska Airlines, Melissa pioneered innovative projects that significantly improved customer experiences and operational efficiency, including the introduction of Gen AI natural language search and an AI chatbot, achieving a 20% cost reduction. Prior to this, Melissa worked at Amazon Web Services, where Melissa led product management efforts for Amazon Managed Services and the launch of new offerings, and held various leadership positions at Microsoft, contributing to product strategies for Office and Surface. Melissa's educational background includes a Master's degree in Environmental Management from Duke University.
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