Syeda L.

Syeda L. is a seasoned professional with extensive experience in product operations and fraud management, currently serving as a Senior Product Operations Manager at Chime since May 2018. Syeda has successfully decreased average handling time by 50% and member complaints by 29% through strategic project leadership and user data analysis. Prior experience includes roles as a Fraud Supervisor, where operational excellence was maintained with a 95% quality assurance score, and as a Fraud Analyst at AAA Northern California, where the first fraud program was introduced. Syeda's involvement in employee resource groups and product management incubator programs underscores a commitment to diversity and mentorship in tech. Syeda holds a Bachelor of Science in Management Information Systems and Business Analytics and an Associate's degree in Fashion Design from FIDM.