Troy James is an experienced professional in strategy and operations, currently serving as the Director of Strategy and Operations at Chime since October 2022. Key responsibilities include overseeing multiple functional pillars such as Quality Assurance, Complaints and Escalations, and Incident Response. Additionally, Troy has been the Director of Quality Strategy & Operations at New Athens Creative since May 2014, supporting the Founder/CEO in strategic planning and content creation. Previously, Troy held executive leadership roles at Comcast, focusing on customer service strategy and experience across various channels, and held significant positions at Good Earth Minerals, CenturyLink, Qwest Communications, and US West, developing operational systems that enhanced customer retention and improved organizational performance. Troy holds a degree in Business Information and Organizational Management from Bellevue University.
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