ChipBrain
John Fanning's work experience includes the following roles:
- Chairman at Netcapital since January 2001.
- Founder of ChipBrain Inc. since January 2020.
- Founding Chairman and CEO at Napster since October 1998.
- Founder of Netgames from January 1990 to January 2013.
- Boston Specialty Trading at Fidelity Investments from May 1986 to May 1988.
John Fanning attended SSVTH from 1978 to 1982, where they earned a degree in Carpentry/Carpenter and became a Licensed State Construction Supervisor. John then went on to study Economics at Boston College from 1982 to 1987, where they did not earn a degree.
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ChipBrain
ChipBrain is an easy-to-use call analyzer that integrates with Zoom, Hubspot, RingCentral, and more. Our product uses emotionally intelligent AI to find good and bad customer interactions in your sales and customer service calls. We do this by analyzing how the customer responds to what your rep says. Use ChipBrain in 1:1 meetings with reps to quickly surface their best and worst moments of the week. Use ChipBrain to find out: - What the most effective pitches and responses are from your best reps - What questions, complaints, and objections from customers your reps have trouble handling - Who your best reps are, and which reps have the most trouble in their calls ChipBrain was founded in 2020 by Harvard/MIT graduates specialized in AI and machine learning. We spent the past 2 years building and refining our proprietary machine learning models that detect emotion specifically in customer conversations. Are you wasting time sifting through hours of call data and transcripts trying to find the relevant stuff? Let ChipBrain surface it for you automatically. Already using Gong or Chorus? Perfect - send us a few sample call recordings and see how ChipBrain can level up your game by surfacing only the interactions that matter in a call.