Ila Banerjee

Ila Banerjee is a seasoned professional with extensive experience in process analysis and provisioning management. Currently serving as a Process Analyst and Provisioning Specialist at Chorus NZ Limited since March 2017, Ila focuses on analyzing process changes and conducting gap analysis for current and future state processes. Previously at Spark New Zealand from July 2011 to February 2017, Ila worked as a Customer Representative handling technical helpdesk duties and managing fault cases for business clients. Initial experience includes a role as Shift Manager at McDonald's from July 2008 to June 2011, where Ila oversaw kitchen operations, front sales teams, and public areas, ensuring high standards of service and product delivery.