Christopher B.

Christopher B. is a Senior Customer Experience Manager at Chrono24, where responsibilities include overseeing transaction flow, credit card payments, and compliance with KYC and anti-money laundering regulations. In this role since December 2019, Christopher leads a team of 23 international agents, directly managing 5 of them. Prior positions include Customer Experience Manager, where escalations and payment disputes up to $50K were efficiently resolved, and Customer Care & Experience Specialist, serving as the primary contact for customer inquiries. Earlier experience includes serving as a Foreign Language Teacher at Findorff-Realschule under the US Department of State Fulbright Program, instructing English to students aged 8 to 16. Christopher holds a Bachelor of Arts in German Language and Literature and International Trade from the State University of New York at Oswego, with additional studies at HSB Hochschule Bremen.