Seong Park is a seasoned professional with extensive experience in customer success and presales leadership across various technology companies. They served as Chief Customer Officer at Lacework before its acquisition by Fortinet and held key roles at MongoDB and BMC Software, where they developed presales and customer engagement strategies. Currently, Seong is the VP of Customer Success Engineering at Palo Alto Networks, leading efforts for the Cortex Observability team. With a background that includes technical positions and teaching experience at Columbia University, Seong has demonstrated expertise in enhancing customer experiences and driving operational excellence.