Shawn M. is an experienced technology professional with a diverse background in customer support engineering, solutions architecture, and software consulting. Currently serving as the Head of Customer Support Engineering at Chronosphere, Shawn has held various roles, including Customer Engineer at Oso and Solutions Engineer at Viam. Notable previous positions include Director of Customer Success Engineering at Lacework and Customer Success Architect at ThoughtSpot. With extensive experience at MongoDB and BMC Software, Shawn demonstrated expertise in datacenter automation, DevOps, and customer success during the entire sales cycle. Shawn's career began at HSBC, where responsibilities included performance and capacity planning, software engineering, and IT administration. Shawn holds a Master's degree in Computer Science from New York University - Polytechnic School of Engineering and a Bachelor's degree in Information Systems from Baruch College.
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