Chanda Sperry currently serves as the Claims Customer Experience Officer for North America at Chubb, focusing on enhancing customer interactions and ensuring alignment with brand promises. Prior to this role, Chanda was an MVP in US Card Servicing at Capital One, utilizing over 15 years of contact center experience to drive operational excellence. Chanda's extensive career at Farmers Insurance spanned nearly two decades, leading to senior positions such as SVP of Service Operations, where strategic responsibilities included B2B and B2C service delivery across various brands and the advancement of customer experience metrics. Chanda's early roles involved significant operational leadership, transforming service delivery models and enhancing technology platforms to improve customer engagement. Chanda holds a Bachelor of Business Administration in Finance from Idaho State University and has pursued studies in Accounting at Boise State University.
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