Grant Woolven, Dip CII, has extensive experience in claims management within the insurance industry, spanning over three decades. Currently serving as the Head of Claims Account Management for Consumer Lines at Chubb since August 2016, Grant oversees a team responsible for various Claims Tech Services, focusing on operational efficiencies through automation and process improvements. Previously, Grant held several key positions at AIG from October 1999 to December 2015, including Regional Head of Claims for Personal Lines in EMEA, managing a significant budget and claims volume across multiple countries. Additional roles at AIG included oversight of consumer claims strategy, technical claims management, and training initiatives. Earlier career experiences include positions at Van Ameyde Group, Direct Line Group, and Bain Clarkson, where Grant managed various claims related to bodily injury, household, and personal lines.
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