Suzanne Bailey has extensive experience in claims management, currently serving as the Regional Outsourcing Oversight Manager at Chubb since October 2013, where responsibilities include managing Claims and Complaints Oversight for Specialty Personal Lines across European Regions and implementing governance and audit frameworks for third-party administrators. Previously, as the Regional Claims Manager at Chubb, Suzanne oversaw claims management for Specialty Personal Lines, ensuring compliance with regulatory requirements. Prior experience includes a role as General Manager at TWG - The Warranty Group Services from July 1999 to September 2013, managing claims for household appliance and motor extended warranty lines, and overseeing relationships with third-party repairers.
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