Alex McNamee is a Customer Success Manager at ChurnZero, previously serving as a Customer Success Specialist at Zubie, where an 8% year-over-year customer retention increase was achieved in the first year. Responsibilities included managing retention opportunities within the Fleet segment, developing email automation for renewal outreach, and creating health scores to monitor customer churn risk. Prior experience includes working as a Customer Education and Training Specialist at School Newspapers Online, where Alex onboarded new customers, created training programs, and produced support documentation. Early career roles involved positions in sports journalism at various publications, including Herald & Review and Effingham Daily News. Alex holds a Bachelor of Arts in Journalism from Eastern Illinois University.
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