Anna West

Customer Learning and Education Specialist at ChurnZero

Anna West has a diverse range of work experience, starting with their current position as a Customer Learning and Education Specialist at ChurnZero. In this role, they lead the development and deployment of learning products, analyzes industry needs, and collaborates with the Product Team to improve educational offerings.

Prior to their current role, Anna worked as a Learning Strategy Consultant at Tangram Learning, where they designed innovative learning solutions for various clients, incorporating experience guidelines and interaction details.

Anna also has experience in the healthcare industry, having worked as a Learning Experience Designer at the American Society of Addiction Medicine. In this role, they developed training initiatives for software products and created educational activities and resources.

Additionally, Anna has had leadership experience as the Executive Co-Director at New Story Leadership for the Middle East, where they oversaw recruitment, curriculum design, and outreach efforts for the organization's programs.

Other roles in Anna's work history include a Program Coordinator at the Institute of International Education, a Research Assistant at the University of Haifa, and various positions in pharmacy and clinical review.

Overall, Anna has demonstrated a strong background in education and learning design, with experience in customer success, health technology, and international programs.

Anna West completed their education as follows:

- In 2020, Anna attended Skillcrush for a course in UX Design.

- From 2017 to 2019, they pursued a Master of Arts (MA) degree in International Relations and Affairs from American University.

- Between 2013 and 2016, Anna obtained a Bachelor of Arts (B.A.) degree in Political Science and Government from the University of Haifa.

- In 2008 and 2009, they attended Hopkins High School.

- Anna also participated in a student exchange program at the University of Warsaw, focusing on International Relations and Affairs. The specific start and end years are unknown.

In addition to their educational background, Anna has obtained the following certifications:

- Conduct UX Research and Test Early Concepts from Google in July 2022.

- Build Wireframes and Low-Fidelity Prototypes from Google in June 2022.

- Foundations of User Experience (UX) Design from Google in June 2022.

- Start the UX Design Process: Empathize, Define, and Ideate from Google in June 2022.

- Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER in May 2022.

- Etiquette & Productivity from Slack in May 2022.

- Slack Basics from Slack in May 2022.

- TechSmith Camtasia 2021 Explorer from TechSmith in March 2022.

- Converting Face-to-Face Training into Digital Learning from LinkedIn in October 2021.

- Elearning Essentials: Instructional Design from LinkedIn in October 2021.

- Elearning Essentials: Storyboarding from LinkedIn in October 2021.

- Instructional Design: Adult Learners from LinkedIn in October 2021.

- Learning How to Increase Learner Engagement from LinkedIn in October 2021.

- Articulate Storyline Essential Training from LinkedIn in August 2021.

- Membership Certificate from The Interaction Design Foundation in December 2020.

No other assumptions can be made about Anna West's education history beyond the provided information.

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Previous companies

Timeline

  • Customer Learning and Education Specialist

    January, 2022 - present

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