John Light has extensive work experience in the field of quality assurance and software testing. John is currently working as a Quality Assurance Engineer at ChurnZero since 2022. Prior to this, they served as a Scrum Master at Terminix from April 2018 to December 2021, where they led daily stand-ups, Scrum ceremonies, and collaborated with Product Owners to manage sprints and backlog grooming.
From August 2014 to December 2017, John worked at Universal Service Administrative Co. (USAC) as a Quality Assurance Analyst IV. In this role, they managed and empowered a team of four analysts, oversaw standardized testing protocols, consolidated test teams, developed test cases, and improved cross-team communication through detailed work status reports.
Before joining USAC, John worked at Vocus as a Senior Software Quality Assurance Analyst from July 2001 to August 2014. John served as a Team Lead, responsible for training, mentoring, and handling high-priority tickets. John also managed the daily functions of the testing team and implemented a bug reporting format that reduced fix time by 20%.
John's earlier experiences include working as a Help Desk Technician at Amerix, Inc. from September 2000 to July 2001, where they oversaw internal support, conducted workstation maintenance, and reported network performance data. Prior to Amerix, they worked as a Psychiatric Nursing Counselor III at Taylor Manor Hospital from May 1998 to September 2000 and as a Quality Assurance Manager at La Nueva Vida from May 1995 to July 1997.
John Light received their Bachelor's degree in Psychology from American University from 1984 to 1988. John also holds multiple certifications including Certified Tester, Foundation Level from ASTQB - Official Page - American Software Testing Qualifications Board, which they obtained in September 2016. Additionally, they obtained the Certified SCRUM Master certification from Scrum Alliance in April 2012, and the Certified SAFe 4 Scrum Master certification from Scaled Agile, Inc. in September 2019.
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