Laura Donovan is an experienced Senior Customer Success Manager at ChurnZero since March 2025, previously serving as Head of Customer Success at TestGorilla from March 2022 to December 2024. At TestGorilla, Laura led global Customer Support, Success, and Education teams, achieving significant operational improvements such as reducing resolution times from 36 days to 6 through effective process enhancements. Prior roles include Customer Success and Support Manager at Lead Sherpa™, Inc., and Director of Customer Success at Property Meld, where Laura developed scalable onboarding processes and customer success strategies. Laura's background also includes training and onboarding roles at Regional Health and Green Tree Servicing, complementing a strong educational foundation with an M.B.A. from the University of South Dakota.
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