Bjorn Townsend is a seasoned professional with extensive experience in product management, technical consulting, and software development. Currently serving as a Senior Consultant at Critical Insight since February 2020, Bjorn previously held roles at chatbox.com as a consultant during a critical product release and at Case Commons, Inc. as the lead product manager for APIs and integrations. Notable prior positions include product manager at VMware for vCloud and vSphere, where Bjorn enhanced user experience for API components, and lead developer at Tango Card, Inc., integrating systems with partner applications. Bjorn's career began as a software engineer at SourceLabs and EMC, advancing through roles at F5 Networks, combined with an academic foundation in Communications and Digital Media from the University of Washington and a B.A. in English from Western Washington University.