Alessio G.

Alessio G. is currently the Director of Platform Experience and Analytics at CIBC, where they leverage their expertise in machine learning and digital transformation. They have successfully spearheaded an award-winning generative AI chat solution, significantly enhancing knowledge retrieval and operational workflow. Prior to this role, Alessio held various positions, including Senior Platform Manager and Manager of Contact Strategy and Analytics at Kobo Inc., where they improved customer support and analytics strategies. They also contributed to digital sales transformation at Moneris and began their career as a staff reporter for Corriere Canadese. Alessio holds a Master of Journalism from Università degli Studi di Firenze.