Dan Serafini

Dan Serafini has extensive experience in program and project management within the technology and financial services sectors. Currently serving as Senior Director - PMO at CIBC since December 2006, Dan has held multiple leadership roles, including Senior Director - Application Development - Banking Centers at CIBC and Program Director at American Express, where responsibilities included developing strategies for international contact centers. Prior experience includes serving as Executive Director at Enhansiv, leading a team in delivering cross-channel CRM solutions, and acting as Program Manager at CGI for a major contact center initiative for Bell Canada. Dan's educational background includes degrees from Ryerson University in Computer Business Services and from Laurentian University in Economics.