Deepta Rayner, MBA, CCXP, PMC-II, is an accomplished professional with extensive experience in customer experience and digital client engagement. They served as a Director at RBC from 2013 to 2017, and held leadership positions at BMO Financial Group and Metrolinx. Currently, Deepta is the Founder of AnalytiCX and occupies the role of Senior Director of Customer Experience Measurement at CIBC, while pursuing a Bachelor of Science at the University of Western Ontario. With a background in product management and strategic roles, they continue to lead initiatives focused on customer success and loyalty.
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