Donald Pang is a seasoned IT professional with extensive experience in technical support and systems configuration. Currently serving as a Technology Assistance Center Analyst II at Foley & Lardner LLP since July 2023, Donald has a strong background, holding a User Support Specialist II role at CIBC since 2018 and a Helpdesk Technician position at The PrivateBank. With expertise in various software support, including Windows 10 and Microsoft Office, Donald has successfully led corporate software conversions and implemented critical projects like the Payroll Protection Plan. Previous roles also include positions at Katten Muchin Rosenman LLP, Infobright, Sears, WorldPay, Klout, Trulia, and Riverside Publishing/Edusoft, showcasing a breadth of skills in problem-solving, technical assistance, and customer support across various platforms and technologies. Donald holds education credentials from City College of San Francisco.
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