Donovan Johnson is a seasoned program manager at CIBC, overseeing Salesforce learning programs since July 2011. Responsibilities include managing the myTrailhead learning content library and ECRM instances for new hire induction and current user training. Prior experience encompasses roles as a learning consultant, learning designer, and manager of the Account Activity Fraud Contact Centre at CIBC, as well as a credit counsellor at both D+H and Citi Cards Canada Inc. Donovan holds a certificate in Adult and Continuing Education and Teaching from Seneca Polytechnic, completed between 2017 and 2020.
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