Douglas Bargas

Douglas Bargas has extensive experience in IT management and process improvement, having held various roles across multiple organizations. Notably, Douglas served as the ITSM Continuous Improvement Manager at BT and has been with CIBC since November 2025, where responsibilities include operationalizing compliance processes as a Senior Process Consultant and Business Analyst, as well as a Senior IT Process Consultant. Prior roles include ITSM Technical Analyst at Toronto Rehabilitation Institute and ITSM Implementation Manager at SysAid, where an Annual Recurring Revenue of $2.1 million USD was managed. Douglas began the career as a Customer Support Specialist at IBM and pursued educational qualifications in IT management, Six Sigma Lean, and a graduate certificate program, showcasing a commitment to professional development and operational excellence.