Grace Lou is an accomplished professional with extensive experience in service design and consumer insights. Currently serving as Co-Owner of Pit-A-Pat since April 2024, a company that curates unique home textiles from independent designers across Asia, Grace also holds the position of Senior Service Designer at CIBC. Previously, Grace worked at The Walt Disney Company in various roles related to consumer insights and analytics from June 2015 to December 2015 and from June 2016 to July 2018. Additional experience includes a managerial role in customer centricity at Loblaw Companies Limited from December 2021 to October 2022 and serving as a Senior Service Designer at Questrade Financial Group from January 2023 to October 2024. Grace's educational background includes an MBA in Business Design from the University of Toronto's Rotman School of Management, a Master's in Marketing Analytics from the University of Rochester, and a Bachelor of Commerce from East China Normal University.
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