Jackie Morgan is an experienced professional in the financial services industry, currently serving as an Escalation Officer at CIBC since May 2021, where responsibilities include managing escalations for the HPP Product and completing documentation for investigations. Prior to this role, Jackie worked at BMO Financial Group as a Service Analyst, focusing on GIC transactions and reconciliations, and held positions at Invesco, Smartchoice Benefits Inc., Hub International, CIBC, TD, First National Financial, Sun Life Financial, and Pediatric Urgent Care, all involving customer service and administrative functions. Jackie holds an Honours Bachelor of Arts degree in Sociology from York University and a diploma in Journalism from Humber College.
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